chic epaulet design long trench coat

Can I customize my wedding dress?
Yes! We specialize in custom-made wedding dresses. You can provide your measurements, style preferences, and special requests during checkout or by contacting us directly.

How do I submit my measurements for a custom dress?
You can follow our Measuring Instructions to take your measurements accurately. When placing your order, please enter your measurements in the Note field at checkout. If you prefer, you can also send your measurements after placing your order by emailing info@hershop.com with your order number. We're happy to assist you anytime!

How long does it take to receive a custom-made dress?
Custom-made dresses typically take 4–8 weeks to produce, depending on the design complexity. Shipping times vary based on your location, but we will always keep you updated.

Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times may vary based on your location and selected shipping method.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also log in to your Her Shop account to check your order status.

What is your return policy?
We accept returns and exchanges for standard-sized, non-customized items within 7 days of delivery. Custom-made items may be returned or exchanged only if they arrive damaged or incorrect. In other cases, we may offer a courtesy return with a 40% restocking fee, and return shipping costs will be the responsibility of the customer.

How do I initiate a return?
To initiate a return, please email info@hershop.com within 48 hours of receiving your order. Include your order number, the reason for return, and photos if applicable. Our team will guide you through the return process. For complete details, please refer to our Return Policy.

What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and secure checkout through Shopify Payments.

Is it safe to shop on HerShop.com?
Absolutely. Her Shop uses secure SSL encryption and trusted payment gateways to ensure your information is safe.

How do I choose the right size?
Please refer to our Size Guide for help. If you're unsure, we recommend choosing the “custom size” option and submitting your measurements for a perfect fit.

Do you offer plus sizes?
Absolutely! We proudly support all body types. Many of our dresses are available in an inclusive range of sizes—including custom sizing at no extra cost. For the best fit and all-day comfort, we encourage you to take advantage of our custom-made option by submitting your exact measurements. Every woman deserves a dress that fits her beautifully and confidently.

How can I contact customer service?
You can email us anytime at info@hershop.com. We're here to help with styling advice, order support, and anything in between.

Do you offer virtual consultations?
Yes! Book a free virtual consultation to discuss your vision, measurements, or to get help selecting the perfect dress.

What are your shipping rates?
We offer free standard shipping on all orders over $500 USD. For orders below that amount, the shipping cost will be calculated at checkout based on your location and selected shipping method. We aim to provide the most reliable and cost-effective shipping options for every customer.