At Her Shop, we are committed to making your shopping experience enjoyable and ensuring your orders arrive as smoothly as possible. We offer international shipping to eligible destinations, with shipping rates and delivery options based on your location and the products ordered.
Shipping Rates & Free Shipping
United States
Standard shipping: US$17.99
Free standard shipping on eligible orders of US$150 or more.
Canada
Standard shipping: US$17.99 equivalent in CAD.
Free standard shipping on eligible orders meeting the equivalent of US$150 in CAD.
United Kingdom & Selected European Countries
Standard international shipping: US$30 equivalent in the applicable checkout currency.
Free standard shipping on eligible orders meeting the equivalent of US$150.
Australia
Standard international shipping: A$30.
Free standard shipping on eligible orders of A$200 or more.
Other International Destinations
Shipping availability, rates, and delivery options vary by destination. Available shipping methods and costs will be displayed at checkout.
Currency Conversion: Shipping thresholds defined in USD are automatically converted into the applicable checkout currency. The converted amounts may vary based on exchange rates.
Please note: Shipping rates and free-shipping eligibility may vary for certain products or shipping profiles. The final shipping cost and applicable offers will be confirmed at checkout.
Processing & Delivery Times
Delivery times vary depending on the product, customization requirements, and destination.
Standard Products: Delivery typically takes approximately 2–6 weeks from the order date.
Custom-Made Products: Production and delivery times depend on the design and customization requirements. Estimated timelines will be communicated during the ordering process.
Please note that delivery estimates are not guarantees. Customs clearance, carrier delays, holidays, and other circumstances beyond our control may affect delivery times.
For time-sensitive orders, including wedding dresses or holiday outfits, we recommend contacting our customer service team before placing your order to confirm estimated delivery timelines.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
If you have not received tracking information or need assistance locating your order, please contact us at info@hershop.com.
International Shipping & Customs
International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable import duties, taxes, or customs charges are the responsibility of the customer.
Customs processing times vary by country and may affect the estimated delivery date.
Returns & Exchanges
We want you to be satisfied with your purchase. Return eligibility and conditions depend on the product and whether it has been customized.
Please review our current Returns & Exchanges Policy before placing your order, particularly for custom-made wedding dresses and personalized products.
If you have questions about return eligibility, please contact our customer service team before ordering.
Need Assistance?
If you have any questions about shipping rates, delivery times, order tracking, or international orders, please contact us:
