Orders & Shipping Policy - Her Shop

Orders & Shipping Policy


We want to make your shopping experience as easy as possible. With our easy to navigate website and our speedy customer service, your online shopping trip is as easy as 1-2-3! 

Track your delivery through: https://hershop.com/pages/order-lookup


Please expect 15-30 days for delivery.

Orders over $150 qualify for free worldwide shipping.


UPDATE: A note to our valued customers about COVID-19. 

Due to the impact of COVID-19, your delivery may face some delays. However, we will still do our best to deliver your order within 15-30 business days. We thank you for your patience and understanding should delays happen with your orders.

Stay safe!


Her Shop Team


Frequently Asked Questions


Why is my shipment delayed?
We appreciate your patience and understanding with shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than expected for your order to arrive. Check your email for all order status updates. You will receive an email once your items are shipped from our distribution center.

Where's my order? I don't have a tracking number yet?
Tracking number notifications are only available once your order is shipped from our distribution center. Once your order is shipped, you will receive a tracking number through email.

You can also track your delivery through: https://hershop.com/pages/order-lookup

Shopping & Returns

Can I return products that I do not want any more?
We will refund any products you are not satisfied with for any reason, if it is returned within the required time.

Will you extend the return policy?
We have temporarily extended our return policy. All purchases made after March 15, 2020 can receive a refund if returned within 60 days. 

How To Measure Your Size For A Dress?

We strongly recommend that you have your measurements taken by a professional with your under wear on before you choose a size and place an order of a dress.
If you cannot find a size that fits your measurements, please place order with custom size chosen and email info@HerShop.com.

Please follow the following steps to for measuring: 

  1. Full Bust
  2. Waist
  3. Hips
  4. Shoulder to waist
  5. Shoulder to floor with shoes on
You may need take additional measurements to the ones above if your dress has straps or sleeves, or if you need a jacket to match for your dress:
  1. Sleeve Length
  2. Armscye
  3. Arm Circumference
  4. Wrist Circumference
  5. Shoulder to Shoulder


Please download the "How to Measure Your Size For A Dress" chart in PDF format and print it out, measure your size and keep it as a record for future reference.

 Please send us an email with your order number after you submit your order. 


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