Can I customize my dress?

Yes! Most of our dresses—including wedding, mother of the bride, flower girl, prom, evening, and bridesmaid gowns—are eligible for customization. You can request design changes, fabric preferences, or sizing adjustments during checkout or by contacting us directly.

How do I submit my measurements for a custom dress?

You can follow our Measuring Instructions to take your measurements accurately. Enter your measurements in the Note field at checkout, or email them to info@hershop.com after placing your order. Please include your order number.

How long does it take to receive a custom-made dress?

Our custom dresses typically take 4–8 weeks to produce, depending on design complexity. Shipping time is additional and varies by location. We will always keep you updated.

Do you offer plus sizes?

Yes! We proudly support all body types. Most of our dresses are available in inclusive sizes, and we also offer custom sizing at no additional cost to ensure the perfect fit.

Can I return or exchange a custom-made item?

Custom-made items may only be returned or exchanged if they arrive damaged or incorrect. For other cases, we may offer a courtesy return with a 40% restocking fee. Return shipping is the customer’s responsibility.

Are your jewelry sets hypoallergenic?

Yes, all of our bridal and fashion jewelry is made with nickel-free, lead-free, and cadmium-free materials, making them suitable for sensitive skin.

Can I customize a jewelry set?

Yes! We offer customization on many jewelry pieces. You can request changes like the stone color, metal finish, or even matching sets. Please contact us before ordering to confirm what's possible.

Can I request a personalized jewelry box?

Yes, upon request, we can include a personalized message printed in gold or silver on the top of your jewelry box—perfect for gifting. Please contact us after your order with your desired message. An extra charge may apply depending on the design and message length.

Are flower girl dresses customizable?

Yes, most of our flower girl dresses are customizable. You can request changes to neckline, sleeve style, dress length, or colors. Submit custom sizing and details during checkout or email us after your order.

How do I send measurements for a flower girl dress?

You can include measurements in the Note field at checkout or email them to info@hershop.com with your order number. Our team is happy to assist with children’s sizing and custom fit.

How long does it take to receive a flower girl dress?

Flower girl dresses usually take 3–5 weeks for production. Shipping time depends on your location, and we’ll send you tracking details once your order ships.

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