Return Policy
At Her Shop, your satisfaction is our priority. We offer a 30-day return policy to ensure the highest quality and customer satisfaction. Please review the guidelines below for a smooth return process.
Return Eligibility
Eligible for return within 30 days of receipt, provided items are unused, with tags, and in original packaging. A $10 shipping charge and a 10% restocking fee apply. Customers are responsible for return shipping.
Eligible for return within 30 days. A $30 shipping charge and a 30% restocking fee apply. Customers are responsible for return shipping.
Return Process
Request a Return: Contact our customer service team at info@hershop.com within 48 hours of receiving your item, especially if there are quality issues or errors in your order.
Return Authorization: Once your request is approved, we will provide a return shipping label and instructions for sending your package. Unauthorized returns or items sent without approval will not be accepted.
Shipping: Ship your return to one of our designated addresses:
US Return Address
430 Larboard Way
Clearwater Beach, FL 33767
Canada Return Address
4370 Steeles Avenue W., Suite 206
Woodbridge, ON L4L 4Y4
Additional Information
Extensions to the 30-day return period may be considered in exceptional circumstances. Please contact our customer service team for approval if you need an extended return period.
Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to the original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@hershop.com.