Returns, Refunds & Exchange Policies - Her Shop

Returns, Refunds & Exchange Policies

RETURNS

We do not accept returns on items outside of these conditions:

1. The incorrect item was received in terms of color, size, or model (evidence is needed).
2. The item is used, defective or in extremely poor quality (evidence is needed). 

REFUNDS

We strive to provide you with the best customer service available. We do not offer refunds on items outside of these conditions:

1. The incorrect item was received in terms of color, size, or model (evidence is needed).
2. The item is used, defective or in extremely poor quality (evidence is needed). 
3. The estimated delivery time of the order has expired.
4. The shipment never arrived. 

EXCHANGES

If you found something you like even more, we require any requests for exchanges within 12 hours of your order. Any requests made after this time will be looked into on a case by case basis.

CANCELLATIONS

We do not accept cancellations after 12 hours of an order. Any requests made after this time will be looked into on a case by case basis.

How To Measure Your Size For A Dress?

We strongly recommend that you have your measurements taken by a professional with your under wear on before you choose a size and place an order of a dress.
If you cannot find a size that fits your measurements, please place order with custom size chosen and email info@HerShop.com.

Please follow the following steps to for measuring: 

  1. Full Bust
  2. Waist
  3. Hips
  4. Shoulder to waist
  5. Shoulder to floor with shoes on
You may need take additional measurements to the ones above if your dress has straps or sleeves, or if you need a jacket to match for your dress:
  1. Sleeve Length
  2. Armscye
  3. Arm Circumference
  4. Wrist Circumference
  5. Shoulder to Shoulder

  

Please download the "How to Measure Your Size For A Dress" chart in PDF format and print it out, measure your size and keep it as a record for future reference.

 Please send us an email with your order number after you submit your order. 

 

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