Returns, Refunds & Exchange Policies

Order Review: Ensure all order details including size, color, and style are correct before submission. For custom orders, include accurate measurements, color numbers, and any specific requests, or contact our customer service immediately after placing your order. Please note that custom-made items are non-returnable unless they involve a quality issue or an error on our part.

Issue Resolution: If the item does not meet your expectations or if any issues arise, contact us promptly. We offer solutions such as refunds or exchanges to ensure your satisfaction.

Returns: To initiate a return, please contact us within 48 hours of receiving your item. The item must be returned in its original, unworn condition without any alterations or signs of wear such as dirt, stains, or damage. Items that do not meet these conditions are ineligible for a refund. Approved returns must be sent back within 14 days of the return request approval. Please note that custom-made orders cannot be returned unless there are significant quality issues.

Exchanges: For items eligible for an exchange, please follow the same procedure as for returns. Ensure the item is in its original condition, and contact us within the stipulated time frame to request an exchange.

Free Repair Service: We offer a free repair service for your dress, although you are responsible for the return and re-shipping costs. This service is provided to ensure your dress meets your expectations and fits perfectly.

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